Plain English summary: Hatch Corp is a software platform built for CNC manufacturing businesses. We take your data seriously, we don't sell it to anyone, and we only collect what we need to run the service. Read on for the full detail.
Hatch Corp Ltd (Company No. 16843777) is a software company registered in England and Wales. We build and operate the Hatch Corp production management platform — a cloud-based system designed for CNC and precision engineering manufacturers.
Our registered office is in the United Kingdom. For all data protection purposes, Hatch Corp Ltd is the data controller for personal data collected through this website and platform.
By accessing or using the Hatch Corp website (hatch-corp.co.uk) or any part of the Hatch Corp platform, you agree to be bound by these Terms of Use and our Privacy Policy.
If you are signing up on behalf of a company or organisation, you confirm that you have authority to bind that organisation to these terms.
If you do not agree to these terms, please do not use our services.
Hatch Corp provides a suite of shop-floor management tools including:
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.
To use the Hatch Corp platform you must create an account using a valid email address. The main account holder (admin) must verify their email address before accessing the platform.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect any unauthorised access.
You agree not to:
New customers receive a 14-day free trial with full platform access. No payment is required to start a trial. At the end of the trial period, continued access requires a paid subscription.
Subscription pricing is displayed on our pricing page at hatch-corp.co.uk/pricing. Prices are in GBP and exclude VAT unless stated otherwise.
Payments are processed securely by Stripe. Hatch Corp does not store card details. Subscriptions are billed monthly or annually depending on your chosen plan.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for unused time within a billing period.
We will give at least 30 days' notice of any price changes by email to the account holder.
When you create an account or sign up for a trial, we collect:
When you use the platform, we collect data you enter including:
We may collect standard technical information including browser type, device type, IP address, and session activity for security and performance purposes.
See the Cookies section below.
We use the data we collect to:
We do not sell your data to third parties. We do not use your data for advertising.
We will occasionally send emails relevant to your account (e.g. trial expiry reminders, feature updates). You can opt out of non-essential communications at any time.
Hatch Corp uses the following third-party services to operate the platform. Each has its own privacy policy:
We share only the minimum data necessary with each provider to deliver our services.
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at thomas@hatch-corp.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We take the security of your data seriously. Measures we have in place include:
If you discover a security vulnerability in our platform, please contact us immediately at thomas@hatch-corp.co.uk and we will act promptly.
To the fullest extent permitted by UK law, Hatch Corp Ltd shall not be liable for:
Our total liability to you in any 12-month period shall not exceed the total subscription fees paid by you in that period.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You may cancel your account at any time via the platform settings or by contacting us.
We reserve the right to suspend or terminate accounts that are in breach of these terms, misusing the platform, or where subscriptions have lapsed without payment — with reasonable notice where possible.
On termination, your data will be retained for 30 days before deletion, during which time you may request an export.
We may update these terms from time to time. We will notify account holders of material changes by email at least 14 days before they take effect.
Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
For any questions about these terms, your data, or your account:
Hatch Corp Ltd · Registered in England and Wales · Company No. 16843777